Toronto City Council unanimously endorsed the citywide expansion of a mental health crisis response program, replacing police in certain crisis calls. The initiative, launched in March 2022 and currently operating in four pilot zones, will now cover the entire city. The $14 million allocated for the current fiscal year includes staffing, equipment, training, and public awareness. A report revealed that 78% of calls transferred from 911 were resolved without police, and 95% of clients were satisfied with the service. The initiative, aimed at marginalized communities, reduces police engagements, prioritizing community safety and mental health support for vulnerable populations.

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